Clear stages, no surprises
Every project moves through four stages. You agree the price of each one before it starts, see progress every two weeks, and can stop at the end of any stage.
Discover
Typically 1–2 weeks
We spend time with the people who'll use the software. We map how things work today, where time is lost, and what success looks like in numbers.
You receive: a map of your current process, a prioritised list of what to build, and a fixed price for the design stage.
Design
Typically 2–4 weeks
We design the screens and turn them into a clickable prototype. You try it with your team and customers, and we refine it until it's right.
You receive: a tested prototype, a technical plan, and a fixed price for the build.
Build
Typically 6–16 weeks, depending on scope
We build in two-week cycles. At the end of each one you see working software, not a status report, and can change priorities for the next.
You receive: working, tested software released in stages, with documentation and training for your team.
Support
Ongoing
After launch we host, monitor and look after your software, and keep improving it as your business changes. You deal with whoever built it, not a support desk.
You receive: a support plan with agreed response times, regular updates and a monthly report.
A fixed price for each stage
We don't ask you to commit to a whole project before anyone knows what it involves. Each stage has a fixed price agreed before it starts, based on what the previous stage uncovered. Timings shown are calendar time, not days of work.
Discovery is small and self-contained, so it's a low-risk way to find out whether custom software is right for you, and what it would cost.
Common questions
How long does a project take?
Most projects take two to six months from the first workshop to launch. Smaller tools can be ready in a few weeks. You'll have a realistic timeline at the end of discovery.
Who owns the code?
You do. Once a stage is paid for, you own the code and data, with documentation. There's no lock-in: you can bring it in-house or move to another supplier at any time.
Can you work with our existing systems?
Usually, yes. We often connect new software to CRMs, accounting packages, e-commerce platforms and industry systems. We'll check what's possible during discovery.
What if we only need a small change to something we already have?
Get in touch anyway. If it's a quick job we'll tell you, and if it's something we're not the right people for, we'll say so and suggest who might be.
What happens after launch?
We offer ongoing support covering hosting, monitoring, security updates and improvements. It's optional, and you're free to support the software yourself.
Have a process that's holding you back?
Tell us about it. We'll reply within one working day with honest advice, even if that's "you don't need custom software".